Legal
Privacy Policy
Last updated: [insert date on publish]
Draft for review. This is a starting template and has not been reviewed by an attorney. Confirm every item in [brackets] and have it reviewed by a lawyer or a compliant policy service before publishing.
This Privacy Policy explains how Raptor Roost LLC (“Raptor Roost,” “we,” “us,” or “our”) collects, uses, and shares information when you visit raptor-roost.com, purchase tickets, complete our liability waiver, or otherwise interact with us.
Information We Collect
Information you provide. When you book, contact us, or sign the waiver, we collect your name, email address, phone number, date of birth (on the waiver), your initials/signature, and the contents of any messages you send us.
Payment information. Payments are processed by Stripe. Your full card details are entered directly with Stripe — we do not collect or store your card number.
Information collected automatically. Like most websites, we may automatically receive limited technical data such as your IP address, browser type, and pages viewed. [Confirm whether any analytics or cookies are in use and describe them here, if applicable.]
How We Use Your Information
We use the information we collect to:
- Process and confirm your ticket bookings and payments;
- Send receipts, confirmations, and event-related updates;
- Manage the required liability waiver and event check-in;
- Respond to your questions and provide customer support;
- Detect and prevent fraud, and comply with legal obligations.
How We Share Information
We do not sell your personal information. We share it only as needed with service providers who help us operate, including:
- Stripe — payment processing;
- Google — storing booking and waiver records (Google Sheets);
- Resend — sending transactional emails (receipts, confirmations, waiver links).
We may also disclose information if required by law, or in connection with a business transfer. [List any additional services you use, e.g., analytics or hosting, and update accordingly.]
Data Retention
We retain your information for as long as necessary to provide our services, keep records of bookings and signed waivers, and comply with legal, accounting, and safety obligations.
Your Choices and Rights
You may request access to, correction of, or deletion of your personal information by contacting us at [insert contact email]. Depending on where you live (for example, California or the EU/UK), you may have additional rights under applicable privacy laws.
Children's Privacy
Our services are intended for adults. Minors may attend an event when accompanied by a parent or legal guardian, who must provide the minor's information and sign the waiver on their behalf. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.
Security
We use reasonable administrative and technical measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page, and we will update the “Last updated” date above.
Contact Us
Questions about this policy? Contact us at [insert contact email] or [insert mailing address].